1. Purpose

This Code of Conduct applies to all individuals who work for or represent The Healing Hubs, including paid staff, volunteers, trustees, and contractors.

It exists to protect the people we support, our staff and volunteers, and the reputation of the organisation.

2. Core principles

Treat everyone with dignity, respect, and compassion — regardless of age, disability, gender, race, religion, sexual orientation, or any other characteristic.

Act with honesty and integrity at all times.

Maintain appropriate professional boundaries with the people we support.

Respect confidentiality and handle personal information in line with our Privacy Policy and UK GDPR.

Never use your position to gain personal benefit or advantage.

3. Professional behaviour

Arrive on time and fulfil your commitments reliably.

Communicate respectfully with colleagues, volunteers, and the people we support.

Raise concerns through the appropriate channels rather than publicly or informally.

Avoid any behaviour that could bring The Healing Hubs into disrepute, including on social media.

4. Safeguarding responsibilities

Everyone has a responsibility to safeguard the welfare of the people we work with. If you have a concern about the safety or wellbeing of anyone, you must report it immediately to the Designated Safeguarding Lead.

Failure to report a safeguarding concern is a serious breach of this Code of Conduct.

5. Conflicts of interest

Declare any actual or potential conflicts of interest to your line manager or the Board of Trustees as soon as they arise.

Do not allow personal interests to influence decisions made on behalf of The Healing Hubs.

6. Breaches of this code

Breaches of this Code of Conduct will be taken seriously and may result in disciplinary action, including dismissal or removal from a volunteer role.

Serious breaches may be referred to relevant statutory authorities.