Our Policies

Safeguarding Overview

Our overarching commitment to safeguarding the welfare of all people we work with.

Safeguarding Adults

Our policy and procedures for protecting adults at risk of abuse, neglect, or exploitation.

Safeguarding Children

Our policy and procedures for protecting children and young people in all our activities.

Code of Conduct

Our expectations for the behaviour of all staff, volunteers, and representatives of The Healing Hubs.

Complaints Policy

How to raise a concern or complaint and how we will respond.

Whistleblowing Policy

How staff and volunteers can raise concerns about wrongdoing safely and confidentially.

Equal Opportunities Policy

Our commitment to fairness, inclusion, and non-discrimination across all our work.

Equality & Diversity Policy

Our detailed policy on promoting equality and valuing diversity across all our services and activities.

Professional Boundaries Policy

Guidance on maintaining appropriate boundaries between staff, volunteers, and the people we support.

Bribery & Gift Policy

Our zero-tolerance approach to bribery and corruption, and guidance on gifts and hospitality.

Environmental Impact Statement

Our commitment to minimising our environmental impact and operating sustainably.

Safer Recruitment Policy

How we recruit staff and volunteers safely, including DBS checks, references, and interview procedures.

Social Media & IT Acceptable Use Policy

Standards for the use of social media, IT systems, and digital communications by staff and volunteers.

Trustee & Volunteer Expenses Policy

How we reimburse out-of-pocket expenses incurred by trustees and volunteers in carrying out their roles.

Volunteer Policy

Our commitment to volunteers and the standards and expectations that apply to everyone who volunteers with us.

Social Impact Statement

How our work makes a measurable difference to the lives of people experiencing loneliness and isolation.

Privacy Policy

How we collect, use, store, and protect your personal data in line with UK GDPR.

Privacy Statement

A clear summary of how we handle your personal data, your rights, and how to contact us.

Photography, Filming & Consent Policy

How we obtain consent for photography and filming, and how we use and store images responsibly.

Health & Safety Policy

Our commitment to maintaining a safe environment for everyone involved in our activities.

Accident & Incident Policy

How we record, report, and respond to accidents, incidents, and near misses.

Lone Working Policy

How we keep staff and volunteers safe when working alone, including telephone befrienders.

Risk Assessment Policy

Our approach to identifying and managing risks across all our activities and events.

Telephone Befriending Volunteers Policy

Policy covering recruitment, training, call procedures, safeguarding, and support for telephone befrienders.